Frequently Asked Questions
det11 FAQ — answers to all your questions right here
From opening an account and bKash deposits to bonuses and safe gaming — find everything you want to know about det11 in one place.
det11 is one of Bangladesh's most popular online betting and casino platforms. We know that both new and experienced players have many questions — from account registration to transactions via bKash or Nagad, welcome bonus terms, cricket betting rules and responsible gaming. On this page we have provided detailed and straightforward answers to the most frequently asked questions so your experience is smoother and more enjoyable.
Account and Registration
To open an account at det11 you need an active mobile number, a unique username and a strong password. The registration process is quick and easy — it can be completed in just a few minutes. Register with accurate information so you do not run into any issues when withdrawing later.
Each person may use only one det11 account. Opening multiple accounts goes against our rules and doing so may result in all accounts being suspended. Using multiple accounts to take advantage of bonuses or promotions is strictly prohibited.
Use the "Forgot your password?" option on the det11 login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you still have trouble, contact our 24/7 live chat support.
det11 is for people aged 21 and above only. You will need to confirm your age during account registration. We believe in responsible gaming and any account belonging to an underage person will be closed immediately.
First make sure your internet connection is working and that you are entering the correct username and password. Clear your browser cache and try again. If the problem continues, get help from the det11 Login page or send us a message on live chat.
Deposits and Withdrawals
Deposits made to det11 via bKash are usually credited instantly. The balance updates within a few seconds to a few minutes at most after the transaction is completed. If there is any delay, let us know your transaction ID on live chat.
The minimum deposit at det11 is ৳300 and the minimum withdrawal is ৳500. This applies to all payment methods — whether you use bKash, Nagad, Rocket, Upay or bank transfer.
After logging in, go to the "Deposit" option and select Nagad as the payment method. Send the required amount from your Nagad app to the number shown and submit the transaction ID on the site. Your det11 balance will be updated shortly.
Withdrawals from det11 are usually completed within 5 to 30 minutes. bKash, Nagad, Rocket and Upay — all mobile wallets are processed quickly. Bank transfers may take a little longer. Make sure your account is verified before submitting a withdrawal request.
det11 does not charge any deposit or withdrawal fees. However, your mobile wallet or bank may apply their own charges. It is a good idea to check the fee policy of your bKash, Nagad or bank before making a transaction.
Yes, det11 supports both deposits and withdrawals via Rocket and Upay. You can also transfer via bKash, Nagad and various banks including Dutch-Bangla, City Bank and BRAC Bank. The minimum deposit of ৳300 and minimum withdrawal of ৳500 apply to all methods.
Games and How to Play
On det11 you can place bets on various markets for every BPL match, including match winner, top run scorer and toss winner. Check the odds carefully before placing a bet and make sure your balance is sufficient. Live betting also lets you place bets while the match is in progress.
det11 has hundreds of slots games from top developers including PG Soft, Pragmatic Play and JILI. Fortune Tiger, Mahjong Ways and Treasures of Aztec from PG Soft; Gates of Olympus and Sweet Bonanza from Pragmatic Play; Fortune Gems and Super Ace from JILI — these are especially popular among players in Bangladesh.
RTP or Return to Player is a percentage that indicates how much a game pays back over the long term. For example, a 96% RTP means the game returns an average of 96 taka for every 100 taka wagered over the long run. However, this is a theoretical average — results in any single session can vary.
Yes, det11 is fully mobile-friendly. You can access the site directly from the browser on any Android or iOS smartphone and enjoy all the games. No separate app download is needed — just open det11.cam in your browser and log in to your account.
Aviator is a crash-style game by Spribe where a plane flies and a multiplier keeps increasing. You win by cashing out before the plane crashes. The game is fast-paced and depends on your ability to make real-time decisions. It is extremely popular among players at det11.
Bonuses and Promotions
You will receive the det11 welcome bonus as soon as you open a new account and make your first deposit. A 100% bonus on the first deposit up to a maximum of ৳10,000 is given. To use the bonus you must wager the bonus amount 15 times. It is always wise to read the bonus terms and conditions in full.
A wagering requirement is the condition specifying how much you must bet to make the bonus funds withdrawable. For the det11 welcome bonus this is 15 times. This means if you receive a ৳1,000 bonus you must place a total of ৳15,000 in bets before withdrawing. Certain games may count toward this wager fully or partially.
The det11 VIP program has three tiers: Bronze, Silver and Gold. You can move up to higher tiers through regular play and betting. Weekly cashback is available at each tier — 0.3% at Bronze, 0.7% at Silver and up to 1.0% at Gold.
det11 VIP cashback is calculated every week and automatically added to your account. The cashback is determined based on your weekly betting volume according to the VIP tier you are on. Contact live chat for details about the cashback amount and dates.
Yes, det11 offers exclusive promotions for Eid, the BPL tournament, IPL, T20 World Cup and other special occasions. During these times you can get extra bonuses, free bets or special cashback. Check the promotions page on the site or contact our support to find out about the latest offers.
Security and Responsible Gaming
det11 uses SSL encryption technology to keep all personal and financial information secure. Your data is never sold to third parties. Visit the privacy policy page to learn more about our security practices.
Yes, all games at det11 run on software provided by certified third-party game developers. These games are operated using Random Number Generator (RNG) technology which ensures completely unbiased results. We believe in fair play.
det11 gives responsible gaming the highest priority. Contact our 24/7 live chat to apply a temporary break or self-exclusion on your account. Our support team will assist you and arrange the break you need.
Set a fixed budget and do not play beyond it. Do not rush to increase your bets in an attempt to recover money you have lost. Take regular breaks and spend time with family and friends. Remember, gaming is for entertainment — not a financial solution. Visit our responsible gaming page to learn more.
The det11 support team provides service in Bengali 7 days a week, 24 hours a day. You can get instant help using the live chat button at the bottom right corner of the site. You can also reach us by email at [email protected] — all messages are answered promptly.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7. Send us a message on live chat or write to us by email — you will get a quick response.
Live Chat
At the bottom right corner of the site