det11 Terms and Conditions

1. Definitions and Interpretation

The following terms are used with specific meanings throughout these Terms:

• "det11" or "Platform" — The det11.cam website and all associated services.
• "Member" or "User" — Any individual registered on det11 who is above 18 and at least 21 years of age.
• "Account" — The personal profile assigned to each member.
• "Bet" — Any sports betting or casino gaming activity in which money is placed at risk.
• "Bonus" — Any promotional benefit or special offer provided by det11.
• "Transaction" — Includes both deposits and withdrawals.

2. Account Registration and Eligibility

2.1 Age Requirement

To open an account on det11, you must be at least 21 years of age. Providing age verification information at the time of registration is mandatory. Providing false information will result in permanent account closure and the associated funds may be forfeited.

2.2 Single Account Policy

Only one account may be opened per individual, household, residential address, IP address, or payment method. det11 reserves the right to suspend or cancel all accounts if multiple accounts are found.

2.3 Accuracy of Information

The name, date of birth, mobile number, and payment details provided at registration must be accurate and up to date. If any information changes, our support team must be notified immediately via live chat.

3. Deposit and Withdrawal Policy

3.1 Accepted Payment Methods

det11 supports the following methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer

3.2 Minimum Limits

The minimum deposit amount is ৳300 (the same for each method). The minimum withdrawal amount is ৳500. No transactions below these limits will be processed.

3.3 Withdrawal Processing Time

Approved withdrawals are generally completed within 5 to 30 minutes. However, processing time may increase in some cases due to verification procedures. Your account must be fully verified before a withdrawal can be made.

3.4 Transaction Security

All financial transactions are secured through SSL encryption technology. det11 will never request a deposit or withdrawal through a third party. If you receive any such request, notify our support team immediately.

4. Bonus and Promotion Policy

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳10,000. To receive this bonus, the applicable bonus code must be used at the time of the first deposit after registration (if applicable).

4.2 Wagering Requirements

All bonus funds must meet a 15x wagering requirement before withdrawal. This means that for a ৳1,000 bonus received, a total of ৳15,000 must be wagered before withdrawal.

4.3 Bonus Usage Restrictions

• Bonus funds cannot be transferred to another account.
• If bonus abuse is proven, the account may be cancelled.
• Each promotion may have its own validity period and conditions — please read the details of each offer carefully.
• Multiple bonus offers cannot be claimed at the same time unless stated otherwise.

4.4 VIP Program

det11's VIP program has three tiers:

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.7% cashback per week.
• Gold: Up to 1.0% cashback per week.

There is an opportunity to advance to a higher tier based on active participation and betting activity. Full details of the benefits at each tier can be found on the VIP page.

5. Fair Play and Prohibited Activities

5.1 Fair Play Policy

det11 is committed to ensuring a fair and transparent environment for all members. Our gaming system uses Random Number Generator (RNG) technology, which keeps every outcome completely unbiased.

5.2 Strictly Prohibited Activities

• Bonus abuse or any fraudulent activity
• Money laundering or use of funds from illegal sources
• Use of automated software, bots, or tools that provide an unfair advantage
• Attempting unauthorized access to another user's account
• Match fixing or attempting to artificially influence outcomes
• Creating or operating multiple accounts

For any of the above violations, det11 reserves the right to suspend or permanently close an account without notice and to forfeit the associated balance.

6. Account Security and Privacy

6.1 Password and Access

It is your responsibility to keep your account login details completely confidential. You should not share your password or login details with anyone. If you suspect unauthorized access to your account, notify our support team immediately.

6.2 Personal Data Protection

det11 uses SSL encryption and modern security technology to protect your personal information. We never sell your data to third parties or share it without authorization. To learn more, please read our Privacy Policy.

6.3 Session and Device Security

Always log out after using a public or shared device. Our system may automatically end a session if unusual activity is detected.

7. Responsible Gaming

det11 believes that gaming should be an entertainment activity, not a source of income. We are firmly committed to responsible gaming.

• Members can set their own deposit limits, betting limits, or self-exclusion periods.
• If signs of a gaming problem appear, our support team is ready to help.
• The option to temporarily close your account is available.
• We follow a strict age verification policy to protect minors.

To learn more about responsible gaming, please visit our Responsible Gaming page.

8. Betting Rules and Restrictions

8.1 Bet Validity

A bet will only be considered valid once the det11 system successfully confirms it and the relevant amount has been deducted from the user's account. Bets that are not confirmed due to a technical error will be considered void.

8.2 Maximum Winnings Per Bet

A maximum winnings limit may be set for each event or game. In special cases, det11 reserves the right to limit the maximum payout from a single bet.

8.3 Right to Cancel or Modify Bets

Bets generally cannot be changed or cancelled after an event has started. However, det11 reserves the right to cancel or correct bets in cases of technical error, event cancellation, or human error.

8.4 Live Betting

Odds and conditions can change rapidly during live betting on events. Due to network delays, there may be a difference between the odds displayed and the actual odds — in such cases, the odds recorded on the server will be considered final.

9. Account Suspension and Closure

9.1 det11's Rights

det11 may temporarily suspend or permanently close any account in the following circumstances:

• Violation of any provision of the Terms.
• Suspicion of fraud or deception.
• Failure to complete identity verification.
• Due to a court order or legal directive.
• For security reasons.

9.2 Member's Right to Close Their Own Account

You may request to close your account at any time via live chat or email ([email protected]). It is the member's own responsibility to withdraw any valid balance before closure.

9.3 Inactive Account Policy

An account will be considered inactive if no transactions have occurred for 12 months or more. A maintenance fee may be deducted from the balance of an inactive account. The relevant member will be notified in advance.

10. Limitation of Liability

det11 will not be liable for the following:

• Bets or opportunities lost due to internet connection failure.
• Errors in third-party software or hardware.
• Losses during unexpected server downtime or maintenance.
• Losses caused by the member's own mistakes or negligence.
• Losses resulting from sharing account details with a third party.

11. Dispute Resolution Process

11.1 How to Submit a Complaint

If you have a complaint against any det11 service or decision, please contact us using the following methods:

• Live Chat: Available 24/7 at the bottom right corner of the site.
• Email: [email protected]

11.2 Response Time

Complaints submitted via live chat receive immediate assistance. Complex complaints sent by email will be resolved within a reasonable time.

11.3 Final Decision

The decision of the det11 authority will be considered final in all disputes, unless a different decision is reached through a legal process.

12. Intellectual Property

All content on the det11 website — logos, designs, text, graphics, software, and other elements — is the intellectual property of det11. Copying, distributing, modifying, or commercially using these materials without det11's written permission is strictly prohibited.

13. Changes to Terms

det11 reserves the right to modify or update these Terms at any time. Members will be notified in advance of significant changes via email or through the site. Continued use of the platform after any change to the Terms will be taken as acceptance of the new Terms. It is therefore recommended that you review this page on a regular basis.

14. Contact and Support

If you have any questions or need clarification about these terms, please contact us:

• Live Chat: 24/7 support in Bengali — at the bottom right corner of the site.
• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day (BST, UTC+6)

For more information, please also visit our FAQ, Privacy Policy, and Responsible Gaming pages.