det11's Privacy Policy

1 Introduction and Applicability

det11 (hereinafter referred to as "we", "us" or "platform") is a trusted online sports betting and casino platform. We believe that the protection of your personal information is a fundamental right. This privacy policy explains what types of information we collect when you use the det11 website (https://det11.cam), how that information is used, with whom it may be shared, and what measures we take to protect your data.

By accessing this website or registering an account, you will be considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. This privacy policy is an integral part of det11's Terms and Conditions.

2 Information We Collect

det11 collects only the information necessary to provide safe and effective services. We collect information from two main sources: directly from you and through automated technical means.

2.1 Information You Provide Directly

• Identity Information: Your full name, date of birth (for age verification) and national ID or passport number (when required).
• Contact Information: Email address and mobile number, used for account verification and communication.
• Financial Information: bKash, Nagad, Rocket or Upay account numbers and bank account details (for transaction processing).
• Login Information: Username and encrypted password.
• Support Messages: Any messages or complaints sent via live chat or email.

2.2 Automatically Collected Information

• Device Information: Your device type, operating system, browser type and version.
• Network Information: IP address and approximate geographic location.
• Usage Information: Which pages you visited, how long you stayed, which games you played and your betting history.
• Cookies and Tracking: Session cookies, preference-saving cookies and security tokens.
• Transaction Logs: Automatic records of the time, amount and method of deposits and withdrawals.

3 Purpose of Data Use

det11 uses the information it collects only for the legitimate purposes listed below. We never sell your information to advertising third parties.

4 Data Sharing and Disclosure

det11 never sells your personal information to third parties. However, information may be shared with specific parties in the limited circumstances listed below:

4.1 Payment Processing Providers

The necessary financial information is shared with bKash, Nagad, Rocket, Upay and bank transfer service providers to complete your deposits and withdrawals. Each of these providers has its own privacy policy and follows strict security standards.

4.2 Technology and Service Providers

Game software suppliers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt and others) and IT infrastructure service providers may receive the minimum information necessary. They are all covered by our data protection agreements.

4.3 Legal Requirements

Information may be disclosed to authorities in cases of court orders, regulatory directives or legal obligations. This is done solely to fulfil legal requirements.

4.4 Business Transfers

In the event of any acquisition, merger or sale of assets, user information may be transferred. If such a change occurs, we will notify you in advance.

5 Cookies and Tracking Technologies

det11 uses various types of cookies to keep the website running smoothly. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website — maintaining login sessions, verifying security tokens and remembering your language preference. Without these cookies the service cannot function properly.

5.2 Functionality Cookies

These store your preferred game categories, display settings and other personalised preferences to provide an improved experience on your next visit.

5.3 Analytics Cookies

Anonymous usage data is collected to measure and improve platform performance. This information is never used to identify you personally.

While you have the option to disable cookies through your browser settings, doing so may affect some website functionality. Essential cookies remain active at all times for the service to function.

6 Data Security Measures

det11 has implemented industry-leading technical and administrative measures to protect your information. Our security framework includes the following layers:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption. The padlock icon in the address bar confirms this.
• Password Hashing: Your password is not stored directly in our database — it is kept in a transformed form using a strong cryptographic hash algorithm.
• Two-Factor Authentication: An additional verification step is provided when logging into your account, which prevents unauthorised access.
• Firewall and Intrusion Detection: Advanced network security systems protect against cyber attacks and unauthorised access.
• Access Controls: Among our staff, only those who need it can access specific user information — every access is logged.
• Regular Security Audits: Regular system reviews and vulnerability assessments are conducted by third-party experts.
• Data Backup: Your information is regularly stored in encrypted backups so that it can be recovered in the event of any technical issue.

However, no system is completely free of flaws. We are committed to ensuring the highest level of protection, but it is not possible to entirely eliminate all risks associated with transmitting data over the internet.

7 Data Retention Period

det11 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: For as long as your account is active and for the period required after closure to fulfil legal obligations.
• Financial Transaction Records: Retained for a minimum of five years after account closure — for financial audit and fraud investigation purposes.
• Support Communications: For up to three years from the date the issue was resolved.
• Technical Logs: Generally 90 days, longer in cases of security investigations.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period has ended, information is securely deleted or anonymised so that your identity can no longer be identified.

8 Your Rights and Controls

As a user of det11, you have the following rights over your own information. Contact us to exercise these rights:

8.1 Right to Access Information

You have the right to know what information we are collecting and storing about you. Upon request, we will provide a detailed report within 30 business days.

8.2 Right to Rectification

If there are any errors in your stored information, you may request a correction. General information can be updated directly from the account profile; contact the support team for changes to verification-related information.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, information that is necessary to fulfil legal obligations (such as financial transaction records) may not be possible to delete before the designated retention period ends.

8.4 Right to Object to Processing

You may withdraw your consent to receive marketing communications at any time. Once you notify the support team, we will stop marketing messages within 48 hours.

8.5 Right to Data Portability

You may request to receive the information you have provided in a structured, machine-readable format.

9 Protection of Minors

det11 strictly provides services only to those aged 21 or above. We do not knowingly collect personal information from any minor.

We conduct an age verification process at the time of registration. If a user is confirmed to be under 21 years of age, their account will be immediately suspended and any collected information will be deleted.

If you believe that an underage person has opened an account on det11, please notify us immediately at [email protected]. To learn more about responsible gaming, please visit our Responsible Gaming page.

10 Policy Changes & Updates

det11 may update this privacy policy from time to time. The policy may be revised in response to changes in the scope of services, the addition of new technologies, or legal requirements.

In the event of significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notice will be displayed on the main page of the website.
• The "Last Updated" date at the top of this page will change.

If you continue using the platform after the changes, you will be considered to have accepted the updated policy. If you do not agree with the policy changes, you may request to close your account.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with our dedicated support team. We provide assistance 24 hours a day, 7 days a week.

For more information, visit: Terms & Conditions • Responsible Gaming • FAQ